RockIT & Vircom
RockIT at a glance
Company Profile: RockIT Fuel Design & Technology
Location: Ontario, Canada
Company Type: MSP
Product(s) Used: Proofpoint Essentials, OnDMARC, Vircom Portal
Trusted Partnership: Over 3 years with Vircom
Pre-Vircom
Challenges
- Lagging, impersonal customer support
- Complex client onboarding
- No proactive monitoring for Office 365
- Billing inefficiencies causing revenue loss
- Risk of spoofing high-profile users
Post-Vircom
Key Benefits from Vircom
- Industry-leading, expert, and proactive support
- Automated, time-saving onboarding through Vircom Portal
- Advanced Office 365 monitoring and alerts included
- Billing automation integrated into PSA system
- Free impersonation protection for executives
“I expect my vendors to know their area better than we do. Vircom is one of very few that I’m quite confident they do.”
President of RockIT Fuel and Technology
Success story snapshot
RockIT Fuel Design & Technology, an MSP based in Brantford, Ontario, focuses on delivering outstanding IT services to clients in the social service sector and beyond.
In 2022, they switched to Vircom after realizing the major gap in responsiveness and technical support from their previous Proofpoint vendor. Since partnering withVircom, RockIT Fuel has dramatically improved their clients’ email security, operational efficiency, and strengthened their billing accuracy, leading to increased revenue.
Why RockIT Needed a Better Email Security Partner
Cyberthreats targeting SMBs have evolved quickly, and RockIT Fuel needed a partner that could offer:
- Stronger email security against phishing and ransomware
- Faster and smarter support
- Affordable solutions for nonprofits and budget-conscious clients
- Tools that help save internal time and minimize errors
Without these, RockIT risked losing client trust — a risk they could not afford.
The Vircom Solution: Stronger Security, Simpler Operations, Higher Revenue
Six key advantages made Vircom the right choice for RockIT Fuel:
- Trusted Email Protection Technology through Proofpoint Essentials, enhanced by Vircom’s Office 365 proactive monitoring , automation and mangement tools.
- Office 365 Monitoring Tools that flag suspicious activities (like login anomalies and unauthorized changes) at no extra cost , and crucial for nonprofits with limited budgets.
“Vircom clamped down on the breach in only seven minutes. It really saved the client’s bacon.”
- Impersonation Protection Added Value Tool that automatically shields key executives and VIPs from spoofing attacks.
“Almost every one of our charities has their key people targeted in this way. With Vircom, we’ve been able to put a stop to it.”
- Optimized Onboarding that saves time, reduces human errors, and speeds up deployments
“Vircom has scripted probably 80% of the onboarding. The entire Microsoft 365 side is configured for us in minutes instead of hours. It cuts off around 70% of the onboarding time for new clients”
- Billing Integration syncing mailbox counts directly with PSA systems, eliminating underbilling errors and recovering lost revenue.
“After implementing Vircom, we resolved so much underbilling with our clients that it effectively pays our Proofpoint bill.”
- Expert support that is proactive, and consistently available when needed.
The Results — Real Security Gains and Real Business Growth
Since 2022, RockIT Fuel has boosted security, increased efficiency, and built stronger client relationships with Vircom.Today, RockIT Fuel protects nearly 900 inboxes through Vircom and Proofpoint Essentials, with strong plans to grow their security offerings further using OnDMARC by Red Sift.
Their clients benefit from:
- Reduced email threats and phishing attacks
- Faster onboarding, monitoring, and incident response
- Streamlined operations and improved profitabilityStreamlined operations and improved profitability
RockIT Fuel isn’t just a customer — they’ve become a true advocate for Vircom’s solutions.
When asked what they would say to other MSPs considering Vircom, Andrew Oldroyd, President of RockIT Fuel, shared:
"Go for it. Test their support. You’ll see how knowledgeable they are."
