Last updated: December 19, 2016.
Vircom Inc. (“Vircom”) understands the value of your personal information and we respect your right to privacy. We are committed to maintaining your confidence and trust. This commitment includes protecting the personal information that we obtain from you.
What information does Vircom Collect?
Our web server automatically collects and aggregates information such as service provider, browser type, domain names of referring websites, operating system, IP Address, pages accessed on our Website, features accessed in the Products, location and the date and time of your access. This information is not personally identifiable. We analyze this aggregated information in an effort to optimize your experience and enhance your time spent with us online.
When you enter your Personal Information on our Website or allow application data to be sent, we encrypt the transmission of that information using secure socket layer technology (SSL).
We use analytics tools and other third party technologies, such as for example Google Analytics and Pendo, to collect non-personal information in the form of various usage and user metrics when you use our Website and/or Products. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, MAC Address, mobile unique device ID, and other similar information.
Use of information we collect
We use your personal information in several ways:
- to fulfill your requests and process your transactions;
- to respond to your email messages;
- to support your customer relationship with Vircom;
- to enhance our Products;
- for any other purposes to which you expressly consent.
We may also combine the Personal Information that we collect from you on our Website with other information that you provide concerning your use of our other Products.
If we ask you to provide information that personally identifies you, our request to do so will be specific. If you register to receive Vircom newsletters we may ask for Personal Information such as your name, email address, postal address, phone number and credit card information. If we want you to provide additional information, we will explain why we need the additional information and how it will be used at the time of the request.
Email from you
You may email messages to us that will contain your screen name and email address, along with any additional information that you may wish to include in the text of your message.
Occasionally, we conduct online surveys on specific topics. Our surveys are entirely voluntary. No one is obliged to participate.
We may receive Personal Information from select third parties in order to fulfill orders for Products, or communicate with us concerning your participation in a web seminar.
Access, correction and maintenance of personal information
We provide reasonable and practical access for you to identify inaccuracies in your Personal Information. If you provide us with Personal Information through our Website, you have the right to access this data.
To request an update, modification, or deletion of any Personal Information maintained by Vircom, you can contact us at: firstname.lastname@example.org. We will, upon request and as soon as reasonably practicable, update or delete your Personal Information; however, we will not be able to delete data that are required for the purposes of fulfilling orders for Products that you have ordered from Vircom.
We keep the Personal Information collected through our Website and Products as long as it is required to service your request, or until you request its deletion. Once your Personal Information is no longer required to service your request, or upon your request, we undertake to destroy, erase and/or render anonymous your Personal Information within a reasonable amount of time, subject to the restrictions mentioned above. We retain aggregated information collected about your visit to our Website or experience with our Products until we have completed our review and analysis of this information.
We do not add third-party data to your Personal Information or maintain your Personal Information in a merged or supplemented format.
We only contact you if you have previously elected to receive communications from us. At any time, you can opt out of sending Application Data or Personal Information to Vircom, by contacting: email@example.com or explicitly disabling the feature with the Products. Please note that we may still send you messages related to your use of our Products, from which you cannot opt out.
To unsubscribe from our Vircom newsletter, contact: firstname.lastname@example.org: or click on the unsubscribe link at the bottom of the newsletter.
Links to third-party websites
Security of Personal Information
We store your Personal Information in a secure location that is only accessible to designated staff. We make reasonable efforts to protect your Personal Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. In addition, we use a secure server to protect the safety and security of transactions over the Internet involving Personal Information.
A cookie is a small text file containing a unique identifier that is placed on your computer’s hard drive when you visit a website. We use first-party cookies to improve access to and facilitate use of our Website. We also use first-party cookies to improve our understanding of your needs and interests, so that we can offer you personalized content to enhance your web-browsing experience. The non-personal information collected from our use of first-party cookies is not linked to your Personal Information. Cookies do not damage your system or files in any way.
Most browsers now recognize when a cookie is offered and permit users to control how and when they will be accepted. If you are not sure whether your browser has this capability, you should consult the documentation that comes with your browser or check with your Internet Service Provider (ISP). If you choose to decline cookies, you may not be able to fully experience the interactive features of our Products and our Website that you visit.
Complaint Procedure and Recourses
Complaints received will be investigated in a timely manner and Vircom undertakes to diligently inform the complainant of the investigation’s process and results. When deemed necessary by Vircom acting reasonably following the investigation, Vircom shall take any and all appropriate measures. You may also communicate with the governmental entities responsible to enforce the privacy acts in Quebec and Canada:
Commission d’accès à l’information – Direction de l’analyse et de l’évaluation
525 René-Lévesque Boulevard East, Suite 2.36
Quebec (Quebec) G1R 5S9
In Canada (except British Columbia and Alberta):
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau (Quebec) K1A 1H3
If you are a resident of British Columbia or Alberta, you may communicate with the office of your respective provincial privacy commissioner.
460 Ste-Catherine W., suite 600
Montreal, Quebec, Canada H3B 1A7