UDI at a glance
Company Profile: Universal Data Incorporated (UDI)
Location: New Orleans, Louisiana
Company Type: MSP
Product(s) Used: Proofpoint Essentials, OnDMARC, Vircom Portal
Trusted Partnership: Since 2021
Pre-Vircom
Challenges
- Reliance on Microsoft’s default email security
- No proactive monitoring for suspicious activities
- Complex pricing from other vendors
- Difficult to access expert support when it mattered most
Post-Vircom
Key Benefits from Vircom
- Proofpoint Essentials & OnDMARC deliver advanced, layered protection
- Office 365 monitoring and alerts included at no additional cost
- Flexible, transparent monthly options with no pressure to overcommit
- Proactive, expert support that acts as an extension of UDI’s team
“A big part of what we wanted was a seamless integration with our PSA and billing system. Being able to choose a plan that met our needs and was billed exactly the way we preferred was huge for us.”
CIO of UDI
Success story snapshot
“Universal Data Incorporated (UDI) is a New Orleans-based MSP helping businesses reduce risk in today’s evolving cyber threat landscape.
As threats became more sophisticated, UDI realized Microsoft’s built-in security tools were no longer enough. They needed a partner that could deliver stronger protection, more flexibility, and hands-on support.
Since partnering with Vircom in 2021, UDI has:
- Raised their standard of client protection
- Simplified onboarding
- Scaled efficiently while maintaining high service quality
Why UDI Needed a Better Email Security Partner
Cyberthreats were growing and Microsoft alone wasn’t cutting it. UDI needed a solution that could:
- Provide stronger protection beyond Microsoft’s defaults
- Scale across a diverse client base with flexible packaging
- Integrate easily without disrupting operations
- Offer responsive, expert support to all of their clients
The Vircom Solution: From Security Gaps to Scalable Growth
When UDI set out to improve their email security, they weren’t just looking for more features, they needed a partner who could meet their high standards for protection, flexibility, and support.
That’s exactly what they found in Vircom.
What started with a few clients quickly scaled into a full partnership — one that now powers dozens of secure environments across UDI’s customer base.
Raising the Bar on Email Security
By combining Proofpoint Essentials with OnDMARC by Red Sift, UDI gained access to layered protection that went far beyond Microsoft’s default settings. With automated threat visibility, domain-based authentication, and added control, UDI could now deliver enterprise-grade email security to clients of all sizes.
To go even further, Vircom included Office 365 monitoring — flagging login anomalies, suspicious activity spikes, and unauthorized changes before they escalate. All of it was provided at no extra cost.
Operational Efficiency Starts with Easy Onboarding
Vircom didn’t just hand over tools. They rolled up their sleeves and supported UDI through every client setup.
With guided processes, hands-on help, and custom SOPs, Vircom turned onboarding into a repeatable, efficient workflow.
“They’ve really held our hand through the onboarding process. For every customer, they’ve been involved and even created SOPs for our help desk team.”
This hands-on support didn’t just speed up deployments, and it gave UDI’s team the confidence and tools to onboard clients at scale.
Security Solutions Built for Growth, Supported by Experts
As UDI brought on more clients and expanded their service offerings, Vircom’s flexible, month-to-month bundles made it easy to scale,allowing them to add advanced features like higher-tier Proofpoint and OnDMARC protections exactly when needed, without overcommitting or increasing overhead.
Vircom’s role extends far beyond product delivery. UDI depends on their team not just for responsive support, but for strategic insight into the entire email security landscape
"Their support has been excellent. They’re not just experts in their own solution — they really understand the broader email security landscape. One of their engineers is probably the most knowledgeable person I’ve ever met on the topic of emails."
The Results — A Scalable Solution Built for Long-Term Growth
What started as a need to move beyond Microsoft’s default email security tools quickly evolved into a strategic partnershipthat now powers UDI’s entire approach to client protection.
Since 2021, Vircom has become a core part of UDI’s standard offering, helping them deliver stronger protection, reduce operational friction, and confidently onboard dozens of new clients.
With the right mix of flexibility, advanced protection, and expert support, UDI has been able to grow with confidence, turning email security into a key part of their long-term value proposition.
If you’re looking for a partner who will scale with you and strengthen your client relationships, take Alex’s advice:
“Give them a shot. They’ll live up to your expectations — or probably exceed them.”
