Technical support
How to get in touch with our experts
If you are in the Americas
Business hours
From 9:00 AM to 6:00 PM ET (Eastern Time), Monday to Friday, except for statutory holidays.
Consult the Vircom Knowledge Base for details.
Telephone support: (514) 845-8474
From 9:00 AM to 6:00 PM, Monday to Friday.
If your call goes to our voice mail, please leave a message and we will get back to you according to the priority level specified in your Vircom service package. Note that in the case of an emergency, it is always advisable to contact us by telephone rather than by email.
Email support: support@vircom.com
We reply to email help requests within twenty-four business hours, according to the priority level specified in your Vircom service package.
If you are in Europe, Africa or Asia
Business hours
From 9:00 AM to 6:00 PM CET (Central European Time = GMT + 1), Monday to Friday, except for statutory holidays.
Consult the Vircom Knowledge Base for details.
Telephone support – Europe: +32-10-23 59 01
From 9:00 AM to Midnight CET (Central European Time = GMT + 1), Monday to Friday, except for statutory holidays.
If your call goes to our voice mail, please leave a message and we will get back to you according to the priority level specified in your Vircom service package. Note that in the case of an emergency, it is always advisable to contact us by telephone rather than by email.
Email support – Europe: support@vircom-europe.com
We reply to email requests within twenty-four business hours, according to the priority level specified in your Vircom service package. Please note that the Vircom offices are closed on statutory holidays.
Undetected spam (false negatives)
If you would like to report spam that was undetected as such by modusMail or modusGate, please contact spamtrap3@vircom.com
False positives
If you notice false positives (legitimate messages incorrectly labelled as spam), please send them to falsepositives@vircom.com. You can also use the false-positive submission feature of modus Quarantine (on the modus console or in the Web application).