All of the help you need
Vircom provides unrivaled customer support and offers the personalized help you need to get your email security solution up and running according to your specific environment and requirements.
Our in-house expert technical teams are composed of certified system, network and security engineers, ready to provide a quick response with whatever technical issue that you may be experiencing – even if it’s not related to Vircom’s products! It is not uncommon for a customer to contact us with a question on the product, and end up getting help to reconfigure their firewall or one of their databases.
Support packages for every business need
Vircom offers Silver, Gold and PlatinumPlus support services to meet your specific business needs.
|Silver||Our world-class service available during regular business hours, and access to an emergency line for urgent requests.|
|Gold||Silver support, plus 24/7 support and guaranteed call-back for emergency “system down” requests.|
|PlatinumPlus™||An unprecedented level of support that includes advanced system management tools, remote monitoring of your system, and much more.|
Installation, Migration and Upgrade Services
Vircom’s 14 years of industry experience means that we can help you deploy the best solution for your environment. Our email security and networking experts will study your requirements and environment and make sure that modus™ is configured optimally for you.
Data migrations between email servers can be extremely challenging. If it’s something that you cannot provide a dedicated staff for, let us do it for you! Vircom offers migration services to ensure a trouble-free transition to modus™ technology, with minimal impact to your user base — and your business.
We ensure that you are connected remotely to your new server, and we pre-populate it with your existing data (domains, users, mailing lists, etc.). Password management and data transfer are migrated in the most secure way, and with virtually no downtime. Our consulting team evaluates your needs and provides you with the best approach, also ensuring data transfers and upgrades between modus™ servers.
Vircom provides customizable online training for your staff. Our training sessions are developed and implemented by our Professional Services team, and include topics like:
- Anti-spam best practices
- Pre-installation planning
- Installation and configuration
- Much more
My.Vircom Customer Support Site
Trial customers and subscribers to our various support plans enjoy unlimited access to the secure customer support portal My.Vircom.