Choose your level of support

Three care plans to meet your needs

Take advantage of Vircom’s complete array of support services to ensure the optimal use of our products.

• Silver care plan: service you can depend on
  Subscribers to this plan may contact the general support department during normal business hours for hot fixes, patches, software upgrades, telephone and email support. Customers with anti-virus and spam protection options will also receive round-the-clock definitions updates.
• Gold care plan: support whenever you need it
  In addition to the same basic support and continuous updates offered to Silver care plan subscribers, the Gold care plan also adds 24/7 telephone support and 30-minute guaranteed qualified call-back for emergency “system down” requests.
• PlatinumPlus: proactive approach to ensuring your peace of mind
  PlatinumPlus, our most comprehensive service plan, goes beyond technical support. It goes beyond simply monitoring modus™ servers. Our dedicated team of security experts oversees your mail flow to ensure that your system is functioning properly and optimally. PlatinumPlus is an industry first, and no other vendor even comes close to matching our commitment to your email security.

Support – Normal business hours

In the Americas: 9 a.m. – 6 p.m. (ET)
In Europe, Africa and Asia: 12:30 p.m. – 11:00 p.m. (GMT)

Don’t know which plan is better suited to your company’s needs? Contact us for more details.