Professional Services
Expert advice and services customized to your specific needs
Vircom offers value-added professional services to help ensure the efficiency and functionality of your new modus™ systems.
Installation, Training and Upgrade Services
Vircom’s 14 years of industry experience means that we can help you deploy the best solution for your environment. Our email security and networking experts will study your requirements and environment and make sure that modus™ is configured optimally for you.
Migration
Data migrations between email servers can be extremely challenging. If it’s something that you cannot provide a dedicated staff for, let us do it for you! Vircom offers migration services to ensure a trouble-free transition to modus™ technology, with minimal impact to your user base — and your business.
We ensure that you are connected remotely to your new server, and we pre-populate it with your existing data (domains, users, mailing lists, etc.). Password management and data transfer are migrated in the most secure way, and with virtually no downtime. Our consulting team evaluates your needs and provides you with the best approach, also ensuring data transfers and upgrades between modus™ servers.
Training
Vircom provides customizable online training for your staff. Our training sessions are developed and implemented by our Professional Services team, and include topics like:
- Anti-spam best practices
- Pre-installation planning
- Installation and configuration
- Troubleshooting
- Much more
Optimization
Your peace of mind is always our first priority. Vircom recommends the optimization of all major functionalities of your email security system. Our team can help you achieve your objectives with services such as:
- Mail flow optimization
- WebMail and WebQuarantine configuration
- Administration console functions
- Mail server setup
- Database tuning
- Spam tool testing and usage
In the case of modus™ blockade deployments, we will also verify:
- Security configuration
- Services
- Data transfer between nodes
We suggest performing an optimization at the initial installation and after 6 to 12 months of operation.
Online Backups
Vircom offers an offsite backup service to allow you to achieve your disaster recovery and data center compliance objectives. We ensure the following vital information is safeguarded:
- modus™ configuration
- Trusted & blocked sender policies
- Monitoring data
