Service and Support

All of the help you need

SysAdmin on the line™ Support

Vircom provides unrivaled customer support and offers the personalized help you need to get your email security solution up and running according to your specific environment and requirements.

Our in-house expert technical teams are composed of certified system, network and security engineers, ready to provide a quick response with whatever technical issue that you may be experiencing – even if it’s not related to Vircom’s products! It is not uncommon for a customer to contact us with a question on the product, and end up getting help to reconfigure their firewall or one of their databases.

Support packages for every business need

Vircom offers Silver, Gold and PlatinumPlus support services to meet your specific business needs.

» Choose the package that’s right for you.

Installation, Training and Upgrade Services

Vircom’s 14 years of industry experience means that we can help you deploy the best solution for your environment. Our email security and networking experts will study your requirements and environment and make sure that modus™ is configured optimally for you.

Migration

Data migrations between email servers can be extremely challenging. If it’s something that you cannot provide a dedicated staff for, let us do it for you! Vircom offers migration services to ensure a trouble-free transition to modus™ technology, with minimal impact to your user base — and your business. 

We ensure that you are connected remotely to your new server, and we pre-populate it with your existing data (domains, users, mailing lists, etc.).  Password management and data transfer are migrated in the most secure way, and with virtually no downtime. Our consulting team evaluates your needs and provides you with the best approach, also ensuring data transfers and upgrades between modus™ servers.

Training

Vircom provides customizable online training for your staff. Our training sessions are developed and implemented by our Professional Services team, and include topics like:

• Anti-spam best practices
• Pre-installation planning
• Installation and configuration
• Troubleshooting
• Much more

My.Vircom Customer Support Site

Trial customers and subscribers to our various support plans enjoy unlimited access to the secure customer support portal My.Vircom.