Success Stories
Read our customer’s case studies
See how Vircom solved problems and installed reliable modus™ solutions with these real-life case studies of select Vircom customers.
Eastex
Vircom solves mail overload problem at Eastex.net
Eastex.net has a long history as one of the first telephone cooperatives to be established in the US. Today, it is among the largest ISPs in Texas, serving 11 counties. In 2001, the company expanded to include both Internet connection and managed email services to a range of residential and corporate customers, and today has 18,000 active modusMail accounts.
In 2006, Eastex was using a single modusMail™ server to host email for approximately 13,000 users. As the business grew, so did the pressure on the server: more users meant more spam. High traffic levels resulted in a growing backlog of hundreds of thousands of messages queued for delivery, causing a complete disruption of mail flow. Their System Administrator, Mike McTee, received multiple complaints from customers which, in turn, resulted in a loss of business. This critical situation prompted Mr. McTee to call Vircom’s specialized support team to help clear out the backlog.
Read entire case study on Eastex (PDF 1.46 MB)
Aristotle
Aristotle Chooses Vircom for SaaS-based Email Services
As a full Internet Service Provider, Aristotle administers a wide range of residential and corporate services to over 13,000 users. Effective email filtering and hosting are critical elements to their business.
Six years ago, Aristotle was using a Linux-based QMAIL system to manage their mail accounts, but they were experiencing an increasing number of problems: security updates were difficult to manage, and the mail system itself became alarmingly unstable as their customer base grew. Their situation was complicated further by the use of multiple operating systems, adding to the operational costs and time-consuming maintenance. It became increasingly evident that should a failure occur, it would be extremely difficult to get the system quickly back online. As this risk became more likely to materialize, it became imperative to make a change.
Their challenge was to implement a global solution that would enable them to integrate their subscriber billing functions, hosted email and web services. The fact that modus™ is Windowsbased was an influencing factor: it allowed them to move away from their multi-platform configuration, reduce administrative overhead and increase security.
- Read entire case study on Aristotle (PDF 210 kB)
Tenaquip
Fending Off Spam Onslaught with Vircom’s modusGate™
Tenaquip, a Canadian online vendor and retailer of industrial products, was being inundated with email messages. Unfortunately, the messages were not customer orders but automated returnto-sender notices. Curiously, the return-to-sender messages were not a by-product of mail originating from Tenaquip.
- Read entire case study on Tenaquip (PDF 205 kB)
Remington
Protecting the network against email threats with modusGate™ Appliance
Founded in 1816, Remington Arms Company Inc. is America’s oldest gun maker. Remington’s transition to a paperless work environment was fraught with challenges and security risks. Its email security solution was unable to stop the rising level of spam plaguing their networks and ineffectual at preventing the onset of several virus outbreaks. Moreover, the productivity loss associated with the administrative time spent dealing with these threats was becoming a rising cost that could not be ignored.
- Read entire case study on Remington (PDF 213 kB)
Goya Foods
modusGate™ Prescribes Speedy Recovery from Spam
Goya Foods is the largest Hispanic-owned food company in the United States, specializing in authentic Latino cuisine. Paramount to Goya’s communications is a reliable email system that processes email quickly, blocks spam efficiently and provides superior protection against email-borne threats. More important, though, is an email filtering solution that is easy to use and does not adversely affect employee productivity.
Goya Foods became inundated with image spam. The time had come for the company to invest in a new email filtering solution as the one they were using had proven itself inadequate at blocking the image spam. The vendor was not proactive when dealing with these new spam threats and spam engine updates were rarely consistent. Perhaps more problematic, however, was the fact that email was slow to process, due largely in part to the use of the Microsoft® SMTP protocol.
